How Contactless Delivery Can Enhance Logistics

Logistics Tech Outlook | Thursday, July 15, 2021

Businesses with digital logistics tools in place can quickly integrate contactless delivery into their existing delivery processes.

FREMONT, CA: Contactless delivery is a new delivery model that has exploded in popularity due to governments worldwide enforcing strict social distancing regulations. There are numerous advantages to providing contactless delivery services. From sustaining delivery operations to delivering delightful deliveries, this mode of delivery can help businesses differentiate themselves from the competition.

Business Longevity

The COVID-19 pandemic demonstrated why it is critical to invest in supply chain resilience strategies and technologies worldwide. While effective vaccines are being distributed, there is still a long way to go before the global community develops an immunity to the virus. Until then, and even afterwards, customers will want to avoid contracting the virus. As a result, businesses that fail to give efficient contactless delivery may find themselves in hot water due to high customer churn and a bad delivery experience. For an extended period, such a delivery model will be critical in generating revenue through brand loyalty.

Containing The Virus's Spreading Risks

One might argue that with nations reopening and businesses resuming operations, why is it necessary to keep something as straightforward as home delivery under the social distancing umbrella? The most critical benefit of contactless delivery is that it reduces the risk of virus spread. To begin, it eliminates at least one instance or the possibility of contracting the virus. Then, consider the reputational damage that infection via a delivery executive can cause a brand in a broader context! Thus, it is always prudent to be safe rather than sorry when it comes to delivery.

Advancing Electronic Payments

Cash on delivery transactions is prone to errors. Money is susceptible to being misplaced, stolen, damaged, or even lost. Cash is difficult to trace, increases human dependency, and makes accountability more challenging to ensure. All of these inefficiencies are eliminated when payments are made through digital gateways and secure digital wallets. It brings forth customers with peace of mind that their payments are secure. Businesses can significantly improve cash flow, quickly identify payment collection gaps, simplify audit processes, and shorten billing cycles by leveraging digital payments. Customers developed the habit of paying for orders via digital gateways due to the use of contactless deliveries. Now that a large proportion of customers, regardless of their age, have grown accustomed to the convenience and security of digital payments, businesses can safely assume that cash on delivery will cease to be a 'favourite' payment method.

Brand Loyalty Boosting

Offering customers, a contactless delivery option sends a subtle message of concern. It initiates a relationship between the brand and the customer beyond cashback, discounts, holiday offers, and Black Friday sales. It demonstrates to customers that the business is willing to go the extra mile to ensure their satisfaction. This results in a significant increase in brand loyalty scores.

See Also: Top 10 Managed Security Service Companies

Weekly Brief

Read Also