YOUNGSTOWN, Ohio - Perishable Shipping Solutions, a leader in the e-commerce market for perishable cold and frozen food fulfillment logistics, announced that e-commerce veteran Stephanie Riffell has joined the company’s executive leadership as Chief Operating Officer. PSS has experienced rapid year-over-year growth as consumers continue to accelerate e-commerce food deliveries during the COVID-19 pandemic. The COO is a new position reporting to CEO Mark Nelson and is key to further expand “last mile” direct-to-consumer shipping capabilities to support the company’s current and future growth.
Ms. Riffell brings over 20 years of deep expertise and operational excellence in strategic planning, process development, multi-site inventory management, demand planning and safety protocols for essential workers. “In addition to her outstanding supply chain achievements, we found Stephanie’s leadership style, experience building teams and strengths solving challenges in the fast-paced environment of a young, high-growth company to be very compelling,” stated Mark Nelson. “Stephanie is the perfect fit to expand operational capacity to support our continued growth with a world-class customer experience.”
As Senior Director of Fulfillment and E-Commerce and an early employee of Chewy.com, Stephanie was responsible for building fulfillment operations in-house, enabling the company’s growth from $200M to $4.5B and managing expansion from 1 to 12 fulfillment centers. While Senior Operations Manager at Amazon.com she launched their largest hybrid facility with multi-process integration of sortable and non-sortable goods. Stephanie credits her 12 years as General Manager, Multi-Site Operations at CEVA Logistics for her well-rounded experience in all aspects of supply chain management, where she oversaw more than 20 new business launches.
“PSS has a really strong, balanced executive team that understands the market and the importance of strong operations for successful e-commerce growth,” said Stephanie. “Our mission to deliver perishable foods needing a specialized cold supply chain during a pandemic is a vital mandate that I’m very excited to be part of.” Ms. Riffell holds a BS in Business Administration from Indiana Wesleyan University.