DECEMBER 2024 19logisticstechoutlook.comstone unturned, providing our clients with confidence that all shipments were paid accurately and in line with their expectations."A case in point is when Trans Audit, in an impactful partnership, joined forces with a Fortune 200 multinational automotive manufacturing giant employing over 65,000 employees. Within a year, Trans Audit filed claims exceeding $4 million, successfully recovering over $3 million for the client. These recoveries primarily stemmed from errors related to detention, revised billings, payment discrepancies, rate issues, and incorrect accessorial charges. Trans Audit provided detailed claim information and offered guidance to help the client implement corrective measures. The ongoing audit continues to proactively identify new opportunities for refund recovery. "We have proprietary systems specifically designed for post audit processes, along with an extensive team of Subject Matter Modal Experts (SMMEs). Our analysts specialize in various modes of transportation, giving us a competitive edge," says Dani Funk, VP of Process, Resource, and Organizational Development at Trans Audit. "We also have a dedicated carrier relations group that works directly with their assigned carriers. They govern the entire process--from claim submission through resolution--providing comprehensive end-to-end claim and refund management."During onboarding, Trans Audit documents the nuances and requirements of each client. This detailed information is then clearly communicated to the assigned analytical team, which consists of SMMEs covering all transportation modes, analyzing data, identifying errors, trends and anomalies which creates a powerful synergy between performance and results. Handling and applying complex carrier agreements and rate structures can be challenging, as each client has unique terms. Trans Audit's SMMEs thoroughly review and interpret contracts and agreements, ensuring they were fully understood and applied accurately. The end result is not limited to the refunds Trans Audit secures for clients but moreover the valuable insights gained from the post audit process. Trans Audit provides detailed information on overbillings and overpayments, which helps clients take corrective actions--whether with carriers, freight audit payment providers, or internal processes. Clients gain access to TransPortal+TM a Microsoft Power BITM interactive dashboards and analytics, at no cost. These dashboards offer extensive details, such as error types, modes of transportation, and the status of claims--whether filed, paid, or open--with duration tracking. This information is exportable, allowing clients to analyze and utilize it in a way that best suits their needs. "Transparency is key to our approach, and TransPortal+TM ensures clients always have visibility into the audit process and outcomes. We pride ourselves on transparency and a consultative approach, and the technology enables us to keep clients fully informed," says Peter Kerwin, Senior Vice President of Operations.Continuous Feedback for Optimal Client ManagementTrans Audit has a structured feedback mechanism in place to continually enhance the client experience. Regular monthly and quarterly calls, as well as more formalized business reviews, are conducted for maximum impact and address any emerging needs. During these consultative sessions, findings, recommendations, and questions are addressed. Trans Audit customizes its approach and level of engagement to match each client's preferences and provides detailed insights from the post audit process, highlighting key areas identified throughout the audit to help clients optimize their operations.Unsurpassed ExpertiseTrans Audit's approach and more importantly, its staff make all the difference. Its SMMEs, averaging over a decade at Trans Audit, possess over 20 years of post audit experience gained from roles at shipper, carrier, freight audit and payment, banking, IT and accounting companies. Trans Audit's leadership averages over 25 years of post audit and related industry experience. It is this combination of experience, expertise, and dedication that facilitate superior post audit results. For example, Van Vliet has had the pleasure of being with the company for nearly 14 years. Kerwin, who oversees all operational aspects, particularly related to post audit processes and the analytical team, brings more than 25 years of experience in the transportation and logistics sector. Funk, who has worked with Trans Audit for over 12 years in varying roles, supports all functional areas and drives growth within the organization. She also manages the onboarding process for new clients, ensuring a smooth integration.But it goes beyond just these three--the entire team includes individuals who have worked on multiple sides of the industry. Trans Audit's broad range of perspectives allows it to offer a well-rounded approach to its clients and enables Trans Audit to deliver a superior client experience and results.It is for these reasons, as well as reader and industry feedback, and most importantly, a high degree of client satisfaction, that Trans Audit was chosen as the Freight Post Auditor of the Year. Congratulations to Trans Audit on this impressive achievement. Rather than relying on a single review, we apply a multi-layered, iterative review process. Different sets of experts examine the data multiple times, ensuring every detail is scrutinized from various angles. By doing so, we leave no stone unturned, providing our clients with confidence that all shipments were paid accurately and in line with their expectations
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