CloudX Systems
A Game-Changer in Warehouse Management—CloudX Systems

CloudX Systems, created initially as Bergen Logistics' in-house warehouse management system (WMS), has transformed into a powerful standalone SaaS solution for logistics operators. Now a leader in its own right, CloudX Systems leverages Bergen Logistics' 25 years of industry expertise to provide a robust platform for omnichannel supply chain solutions. As a game-changing SaaS-based WMS, CloudX Systems offers seamless omnichannel fulfillment and a single point of integration and control, empowering brands to seamlessly expand globally using the same trusted system that manages their US operations.

For example, a U.K. brand seeking to expand into the U.S. can leverage CloudX Systems to efficiently manage its existing U.K. warehouse while seamlessly overseeing operations in the U.S. This approach exemplifies CloudX Systems' commitment to delivering resilient, client-focused solutions that help businesses thrive in the global market.

Kevin Johnston, VP of Engineering, highlights CloudX Systems' adaptability: “Regardless of whether clients' locations are self-managed, outsourced, or a combination of both, CloudX Systems provides unique global solutions to optimize supply chains for fast-growing brands and startups.”

CloudX Systems offers diverse delivery models that suit businesses of all sizes. Clients can manage their fulfillment operations and customize the system to meet their specific needs. It also allows brands to work with 3PLs like Bergen Logistics to manage fulfillment internally or through external partners.

CloudX Systems' inherent scalability enables businesses to adapt their operations to fluctuating demands without costly hardware upgrades. It allows customization to meet specific workflow requirements, potentially enhancing efficiency. The software provides comprehensive reports and KPIs to businesses, facilitating detailed operational analysis and enabling data-driven decisions to drive continuous improvement.

Through CloudX Systems, Bergen Logistics ensures real-time data visibility on inventory, receiving, and transportation, which fosters transparency and facilitates faster shipping times across all channels.

Revamping 3PL Dynamics for Fashion and Lifestyle Brands

Bergen Logistics specializes in delivering customized solutions for lifestyle and fashion brands. It emphasizes ethical practices reflected in its comprehensive suite of high-touch services and value-added solutions. Equipped with cutting-edge tools and technology, Bergen Logistics’ distribution centers adapt to evolving consumer trends and maintain competitiveness across wholesale, e-commerce, or retail marketplaces.

It remains resilient during adversities like rising costs and complex supply chain challenges. The company maximizes space utilization and optimizes workflows by using CloudX Systems for efficient warehouse management, enabling it to maintain profit margins and reduce its reliance on manual labor. Bergen Logistics enables service delivery across multiple channels from a single inventory pool by providing comprehensive visibility into downstream supply chain activities. This eliminates the need to allocate stock-keeping units (SKUs) to different channels and offers a competitive edge for clients through quicker market entry and order fulfillment.

Bergen Logistics continues transforming clients' logistics experiences by partnering with premier solution providers. This includes collaborations with enterprise resource planning and product lifecycle management systems like RLM and Apparel Magic, e-commerce platforms such as Shopify and Magento, and middleware solutions such as SPS Commerce and ChannelApe. It also works with agencies and fashion consultants like ACADACA and One Rockwell to provide a holistic service package.

Through its partnership with Loop, Bergen Logistics has extended its services to include robust reverse logistics solutions. This ensures swift processing, thorough inspection, and stringent quality control of returns, elevating the overall customer journey.

At Bergen Logistics, innovation and ethical business practices are at the core of everything it does. From waste reduction and energy efficiency to offering employment opportunities for individuals on the autism spectrum, the firm aims to impact the environment and society positively. This commitment sets it apart as a socially responsible logistics partner, paving the way for a more inclusive and sustainable future in the logistics industry.

The firm prides itself on its client-centric approach, providing personalized attention and value-added services that cater to each brand’s specific requirements. Whether for back-office support, omnichannel fulfillment, or subscription box solutions, it prioritizes client satisfaction.

Bergen assigns dedicated Client Service Managers (CSM) for each client. These managers act as liaisons between the brand and the warehouse operations. “From generating reports to facilitating urgent requests like rush orders or alterations, our CSM’s serve as extensions of their teams, fostering strong and collaborative partnerships,” emphasizes Florian Beck, COO of Bergen.

A Leadership Team that Steers the Course

Under the visionary leadership of CEO Charles Ickes and Beck, Bergen Logistics continues to chart a course for success. Ickes’ leadership and data-obsessed approach have pushed the firm beyond boundaries, even amidst market uncertainties. Their passion for excellence and in-depth operational experience enable them to guide the firm in providing unmatched client service.

With a leadership team that prioritizes excellence and fosters a culture of collaboration and continuous improvement, Bergen is poised for sustained growth and success.

In addition, the teams of experts at Bergen Logistics and CloudX Systems are more than just operators and developers. Their journey began as passionate innovators who managed and optimized systems for multiple brands. Their expertise has culminated in a robust and dynamic solution that has been carefully tested and perfected through real-world business operations.

Regardless of whether clients' locations are self-managed, outsourced, or a combination of both, CloudX Systems provides unique global solutions to optimize supply chains for fast-growing brands and startups

This culture of innovation and collaboration permeates every level of its organization. By encouraging employee feedback, fostering a sense of ownership and accountability, and investing in employee development, both companies ensure that their teams have the skills and resources required to drive success.

Expansion and the Path Forward

Bergen Logistics' 2021 acquisition by Elanders, a Swedish company, fortifies its leading position in the market by expanding the firm's global solutions portfolio through Elanders' member companies—LGI, Mentor Media, ITG, and Kammac— and expanding and solidifying its presence in more than thirty major fashion marketplaces worldwide.

Ickes adds, “The acquisition enables us to help our clients swiftly adapt to unforeseen events by offering multiple services and establishing a robust network of partners, ensuring smoother operations even in volatile environments.”

Whether addressing labor shortages, optimizing warehouse space, or navigating supply chain disruptions, CloudX Systems equips Bergen Logistics and its clients with the relevant tools to stay competitive and adaptable in a dynamic market environment.

Whether a global fashion brand aims to expand into new markets, or a startup seeks to scale operations, Bergen Logistics is a reliable partner. With CloudX Systems at its core, the company provides comprehensive 3PL solutions tailored to each brand's unique needs. It encourages every brand it works with to focus on its core business and let the firm handle the complexities of logistics—because their success is Bergen’s mission.

CloudX Systems website:

https://www.cloudxsystems.net/

Bergen Logistics website:

https://www.bergenlogistics.com/