Complete Shipping Solutions
Great Logistics Starts with Service Not Software

Great logistics starts with service, not software, a principle that defines Complete Shipping Solutions (CSS), one of Canada’s largest third-party logistics (3PL) companies with presence in the United States and operations that extend internationally. Led by a team with over four decades of logistics expertise, it is a service-first company that uses the latest technology to streamline operations and keep customers at the center of every solution.

Founded 15 years ago as a complete solution provider, CSS has built a reputation on this philosophy and designed its proprietary platform, SMARTT Shipping. This solution addresses real-world problems, reduces complexity, and supports supply chain demands.

Supporting the platform is a team of over 60 logistics professionals across North America who provide services like claims management, invoice, auditing, consolidated billing, track and trace, specialty quoting and strong carrier relationships. Its reach extends beyond the region, delivering seamless international shipping solutions that cover ocean, air, and ground transport.

The company’s service-driven approach is matched by a commitment to continuous platform improvement based on customer feedback. The upcoming release of SMARTT Shipping 2.0 exemplifies this commitment, offering more user-friendly features by rolling out in partnership with select customers to ensure usability and training align with real-world workflows.

Logistics Intelligence at the Core of SMARTT Shipping

As an all-in-one, fully API-integrated platform, SMARTT Shipping provides logistics solutions for courier, less-than-truckload (LTL) and full-truckload shipments. The platform is integrated with more than 200 carrier partners, enabling it to service over 3,000 customers every day. Its distinct features include generating three to ten quotes with estimated delivery time and price in under 29seconds.

The platform also delivers real-time insights. Its ad hoc reporting tools track shipping patterns, carrier performance, and lane usage to provide business data for negotiating better rates and streamlining processes. It elevates the customer experience by offering centralized visibility, local flexibility, and unified reports for multi-branched organizations. Another unique offering is a specialized insurance product that covers the cost of goods at their selling price and protects the customer’s profit margin.

“Our platform provides a solution and accommodates any kind of shipping variables, which simplifies the process for customers,” says David Niebach, president and CEO of CSS.

Beyond logistic services, CSS helps its clients succeed, illustrating the impact of the service-tech blended platform. For one large client, CSS resolved 260 invoices disputes before reaching the customer, saving time and cost with zero additional charges. In another case, a claims reduction initiative dropped damage ratios from nearly six percent to below industry standards.

Every Shipment an Opportunity to Build Trust

Along with transportation and order fulfillment, CSS also offers warehousing, distribution, and pick-and-pack services, enabling clients to reduce lead times and expand their market reach. The warehouse currently spans over 100,000 square feet and is set to expand to 200,000 square feet soon. The company has also helped nurture small businesses with modest shipping needs and scaled them up to seven-figure accounts.

“We provide the opportunity for customers to expand their footprint in the marketplace to serve with quicker turnaround, quicker lead times to their customers for getting their product,” Mark Evans, VP of business development at CSS.

The company handles every shipment with integrity, prioritizing customer growth and building lasting relationships through accountability. CSS’ platform is completely free, with no contracts or usage fees, making it accessible to businesses of all sizes. By supporting small enterprises with modest shipping needs and helping them scale into seven-figure accounts, the company demonstrates its commitment to building lasting partnerships.

The guiding principle of ensuring every shipment is an opportunity to prove reliability, combined with its three-directional partnership, connecting the team, its carriers, and clients, has been central to sustained growth. With a mission to provide comprehensive logistics support to the customers using proprietary technology, CSS is the leading 3PL solution provider in the industry.