Exelot
Streamlining E-commerce Cross-Border Logistics

After working for four years with the Israel Postal Company in a key position, Daniel Cohen understood the various challenges in the postal services, especially regarding e-commerce organizations that are serving international customers. The challenges mostly revolved around the elaborate customs processes and inefficient transport routes, which caused delayed deliveries. To attend to this setback, Cohen founded Exelot, a logistics solution provider that is striving to provide an efficient cross-border shipping platform. “Exelot aims to eliminate existing logistical and cost barriers through a quick, reliable, and affordable solution, and in turn, help clients increase their customer satisfaction over delivery issues,” says Cohen, co-founder and CEO at Exelot.

Major players in the e-commerce field struggle to identify a reliable logistics platform that can support ocean, air, and land transportation, causing the companies to resort to time-consuming international shipments that take as long as 30 days to deliver a product. When these organizations turn to private courier firms to reduce the shipment period, the exorbitant costs burn a hole in their pockets, making it an impractical choice for large-scale deliveries. Further, after the product is shipped to another country, the lack of transparency and customer support in the local language becomes an additional drawback.

In today’s toe-to-toe competition between e-commerce companies, Exelot’s last mile platform provides its clients with a smooth, accessible, and reliable logistics chain through its AI-driven multi-vendor platform to assist e-commerce vendors expand their sales. The omnichannel platform focuses on collecting and using data required for seamless functioning of the logistics—from the moment the end user places the order until it is delivered.

Exelot aims to eliminate existing logistical and cost barriers through a quick, reliable, and affordable solution

Exelot’s platform provides both the vendor and the end customer an added transparency to track and trace the product through the entire delivery chain. The solution not only allows the vendor to control their shipment effectively but also helps with digital invoicing and automatic payment for value-added tax (VAT). Alongside, the platform also interfaces with warehouses to help them also with a bonded storage, fulfillment, and deliveries.

With several customs brokers and airlines partnership, “we are like the Uber of parcel services with a strong third-party vendor engagement,” says Cohen. Leveraging their vendor relations and a robust AI and machine learning-driven platform, Exelot ensures that every shipment goes through an optimized route to reach the recipient within two to ten days, depending on the destination. Besides, Exelot’s solution also facilitates effective cross-border customer service. While ensuring maximum delivery success rates, the platform also takes measures to track all delivery grievances and report it to the first mile. If the shortcoming is from a delivery agent, Exelot allows the vendors to choose from a list of agents based on their ratings.

With a wide array of advantages provided by the startup, it is no surprise that one of China’s e-commerce giants is a part of Exelot’s clientele. The e-commerce firm sought Exelot’s help to manage the fulfillment hub cycle for serving countries like Greece, Cyprus, and other Balkan countries through land, water, and sea routes, with a transit time of 2-5 days. Similarly, three other customers from China have doubled their sales to Israel, owing to “a good marketing campaign and Exelot’s strong logistics platform that proved to be a winning formula,” adds Cohen.

With several other client successes up their sleeves, Exelot is currently targeting to digitalize the documentation process in the logistics segment. Coupled with that, Cohen plans to add around 30 countries to their list of destinations. While spreading their wings globally, Exelot is poised to reach out to e-commerce kingpins and small-medium vendors alike with its robust, transparent, and reliable cross-border logistics platform.