Frederick W. Smith, Chairman and CEO of FedEx Corp.
In the mid-1960s, Yale University undergraduate, Frederick W. Smith, wrote a term paper laying out the logistical challenges that pioneering information technology firms faced, emphasizing the need for reliable overnight delivery in a computerized information age.
His professor was less than impressed, failed to see the revolutionary implications of his thesis, and marked his paper with a 'C' grade. Several years later, with the right blend of innovative thinking and sheer determination, Smith turned the concept he penned in his term paper into a reality. He founded the world's first overnight delivery company, FedEx (initially named Federal Express), and changed the logistics industry forever.
Realizing that businesses are becoming more global and competitive, and everyone— from entrepreneurs to big companies—require flexible and innovative solutions, FedEx offers solutions for global supply chains, e-commerce, or any challenge in the world of global commerce. FedEx believes that each network operates independently but collaboratively, and individual networks can be fine-tuned to deliver the best possible service to customers. With its integrated business applications through collaboratively managed operating companies, the company collectively delivers extraordinary service to customers. By connecting people with goods, services, ideas, and technologies, FedEx creates opportunities that fuel innovation, energize businesses, and lift communities to higher standards of living.
Expanding Ecommerce Capabilities
FedEx and Microsoft declared a new multiyear collaboration to transform commerce by combining the global digital and logistics network of FedEx with the power of Microsoft’s intelligent cloud. The duo aims to create opportunities for their customers through a multitude of joint offerings powered by Azure and Dynamics 365 that use data and analytics solutions to reinvent the most critical aspects of commerce and enable businesses to compete in the current increasingly digital landscape. “Together with Microsoft, we will combine the immense power of technology with the vast scale of our infrastructure to help revolutionize commerce and create a network for what’s next for our customers,” said Frederick W. Smith, Chairman and CEO of FedEx Corp. FedEx Surround—the first solution resulting from the FedEx and Microsoft partnership— enables any business to enhance visibility into its supply chain by leveraging data to provide near-realtime analytics for shipment tracking. The solution drives more precise logistics and inventory management.
On the other hand, FedEx has completed the acquisition of ShopRunner— the e-commerce platform that instantly connects both brands and merchants with online shoppers.
ShopRunner’s capabilities complement and also expand the FedEx e-commerce portfolio, and this acquisition creates increased value for brands, merchants, and consumers alike.The complementary nature of ShopRunner’s pre-purchase offerings in conjunction with FedEx post-purchase logistics intelligence helps brands and merchants attract as well as engage consumers at scale and create innovative online shopping experiences. In addition, FedEx has set to transform package tracking with SenseAware ID, the company’s latest innovation in FedEx sensor technology.
We have a responsibility to take bold action in addressing climate challenges
SenseAware ID is a lightweight sensor-based logistics device that delivers a new level of precision tracking. Packages equipped with the SenseAware ID sensor are tracked faster when compared to traditional package scanning protocols. This provides an unprecedented amount of real-time data about the location of the shipment. At FedEx, the information about the package is of paramount importance and as the package moves through the network, SenseAware ID ensures that temperature-sensitive deliveries move swiftly and safely through the FedEx Express U.S. network.
With the rollout of COVID-19 vaccines, the world is seeing a new hope to control the health adversities engendered by the pandemic. As the pace of vaccine production is dramatically rising, FedEx has taken the lead and has begun shipping the newly approved vaccine. The company has shipped over millions of COVID-19 vaccines since U.S. distribution began in midDecember 2020. In addition to widespread distribution throughout the U.S., FedEx is delivering COVID-19 vaccines to U.S. military bases overseas for the Defense Logistics Agency. The company has been on the front lines, keeping supply chains moving since the onset of the pandemic. Scaling up to accommodate anticipated growth in vaccine volume throughout the spring and summer, the company transports the new COVID-19 vaccines and kits of supplies for the administration of the vaccine using its FedEx Priority Overnight® service supported by FedEx Priority Alert® advanced monitoring. FedEx's new SenseAware ID is affixed to vaccine shipments, which ensures that temperature-sensitive deliveries move swiftly and safely through the FedEx Express U.S. network.
Paving a Path toward Sustainability
Today, climate change and other environmental issues are increasingly taking center stage, emerging as a serious concern for the industrial world. On this note, FedEx has announced its ambitious goal to achieve carbon-neutral operations globally by 2040. In order to accomplish this goal, the company is designating over $2 billion of the initial investment in key areas, namely, vehicle electrification, sustainable energy, and carbon sequestration. “We have a responsibility to take bold action in addressing climate challenges,” notes Smith. “This goal builds on our longstanding commitment to sustainability throughout our operations, while at the same time investing in longterm, transformational solutions for FedEx and our entire industry.”
Fedex delivers more than packages! Customers worldwide can count on the company’s diverse portfolio of transportation, e-commerce, and business solutions that deliver joy during the holidays and hope to survivors of natural disasters
FedEx delivers more than packages! Customers worldwide can count on the company’s diverse portfolio of transportation, e-commerce, and business solutions that deliver joy during the holidays and hope to survivors of natural disasters. With over 490,000 team members worldwide striving to make the FedEx experience outstanding, the company networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. The company owes its success as an industry leader to its global team members who deliver exceptional customer service experiences day-in and dayout.
FedEx is keenly focused on its operating principles— Compete Collectively, Operate Independently, Manage Collaboratively—to guide its decisions. Steering ahead, FedEx is evolving this strategic framework to keep pace with its customers’ changing expectations. By combining its resources, decades of supply chain experience, and industry-specific knowledge, FedEx steers its customers toward success.
The company is all geared to build the network for what’s next and believes that its new strategic operating principles serve as the blueprint to continue to progress and thrive.