Flexe
Delivering Innovative Logistics Programs

In the wake of COVID-19, retailers and brands were forced to expand their fulfillment operations to manage the extreme growth in eCommerce volumes. With the continued rise in eCommerce, consumer expectations are at an all-time high, which is driving retailers to compete with respect to bringing goods closer to consumers in an attempt to reduce last-mile transportation costs and speeds. And as traditional logistics networks are built to handle demands over specific retail locations and across a limited population density, a majority of retailers are struggling to cope with the surge in consumer demands. This problem is further pronounced by the current customer behavior towards expecting faster or even same-day deliveries, putting even more pressure on the already strained logistics networks.

Addressing this challenge with its innovative omnichannel logistics platform and unique business model that enables retailers to quickly swap between leveraging its fixed and flexible logistics networks is Washington-based Flexe. The company solves the hardest omnichannel logistics problems for the world’s largest retailers and brands by integrating technology, open logistics networks, and elastic economic models. “We bring deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs,” says Karl Siebrecht, co-founder and CEO at Flexe.

Founded in 2013, Flexe boasts over 1500 distribution and fulfillment centers in its logistics network, which its clients can utilize to optimize their logistics processes without risking capital. Furthermore, the company’s logistics programs expedite network expansion and growth through a flexible, asset-light model. No upfront costs or term agreements, just better omnichannel operations and a smarter use of capital.

At the same time, Flexe also assists its clients in adding fulfillment centers in major business demand hubs to facilitate same-day delivery and increase their revenue.

Alternatively, by leveraging Flexe’s logistics and fulfillment network, retailers can position their goods closer to consumers, thereby increasing sales, reducing transportation costs while enhancing their reputation as a partner that delivers superior value. The company also offers on-demand warehousing to mitigate capacity constraints quickly at significantly lower costs.

With such unmatched capabilities, Flexe has ignited several success stories since its inception. In one instance, the company assisted Great Jones goods set up their logistics and fulfillment infrastructure in a short period to align with their desired eCommerce launch. Great Jones was looking for a solutions provider that could partner with them on operations, act as an extension of their team, and also be flexible enough to scale their network to enter new markets. Flexe Fulfillment matched the criteria Great Jones needed. The combination of Flexe’s standardized technology platform, team of experts, and on-demand network of warehouse providers simplify order fulfillment and helps Great Jones execute memorable experiences that elevate their brand and impress customers. With Flexe Fulfillment’s dashboard and reporting, Great Jones can track fill rate, ship accuracy, and inventory turns. Because their orders require precise pick-and-pack services, all three metrics help them define a “perfect-order” score and enables them to provide higher-quality experiences to their customers. Great Jones has used that data to help preserve packaging, better manage inventory, and identify popular customer markets to inform expansion plans. “Without Flexe, we would need a tech team and our own WMS. Our day-to-day is a lot easier because of the services Flexe provides,” states Gina Shaffer Seit, VP of Operations, Great Jones.

At the heart of Flexe’s success is its unique engagement approach that complements fixed networks with flexible omnichannel logistics and allows clients to leverage the capacities of world-class logistics providers. Concurrently, the company’s logistics platform simplifies otherwise complex processes and enables retailers to execute, manage, and optimize their processes from a single pane of glass. Looking ahead, Flexe aims to expand its already widespread logistics network and incorporate emerging technologies to aid clients in coping with the evolving market and customer behaviors in a timely and cost-efficient manner.