MTS Logistics
Spearheading Freight-Forwarding with a Human Touch

No matter how technology-driven the logistics industry gets, the sweet reward of the human touch can never go out of style. ‘Humanization’ is what differentiates MTS Logistics in the freight forwarding space as the ‘icing on the cake’ of its robust technological capabilities.

Since its inception two decades ago, the ISO-certified company has been focusing on providing boundaryless orchestrations of logistic services. Its ‘customer-centric’ culture focuses on removing siloes in the freight forwarding landscape and facilitating a cohesive, unified, and transparent experience for clients seeking seamless transport of goods.

MTS Logistics’ customer service team maintains constant contact with clients, letting them know exactly where their valuable goods are and when they will reach their destination.

The company takes its service up a notch through its MTS Supply Chain and Purchase Order (PO) Management Suite. The suite is a comprehensive dashboard that allows total control over all shipments and purchase orders from the booking stage to delivery.

“The major concern for shippers today is the lack of shipment visibility and customer service. With our systems, clients get full visibility from the PO level. Our customer service team and key account managers follow the shipments daily and assist the clients with their import and export consignments,” says Sedat Saka, CEO of MTS Logistics.

Even if customers are working with multiple shippers for service contracts or spot shipments, MTS’ PO suite enables them to access all shipment information in one place. The management suite consists of a customer portal, an API system, and a pricing engine, all of which work together to facilitate a seamless quotation and booking experience. In response to a quote request, the platform calculates and compares shipping rates from various carriers to determine the best rates for the shipper.

Customers can negotiate between contract rates and spot rates to optimize and reduce costs. For cargo, customers can improve and streamline the platform’s complex container and depot processes.

The centralized platform ensures seamless shipment movement using geo-compliance tools and maintains trade compliance with real-time updates and the latest regulations. Automated accounting processes simplify international transactions and operations. MTS also allows shippers to choose different cargo insurance portfolios without incurring charges.

A valuable benefit MTS brings for its employees and customers in logistics is its highly informative blog. Written by its employees, MTS Logistics provides three unique articles about the industry every week available at company blog morethanshipping.com. This distinctive characteristic makes MTS stand out from its competitors. The blog and its 900,000 annual visitors have helped MTS maintain a consistent rank in the ‘Top Ten Shipping Sites’ worldwide by Google. The informative articles, well-researched and drafted by company professionals, offer a comprehensive understanding of best practices for employees and update customers with information regarding the latest trends in the logistics field.

Human relationships being its secret sauce, MTS continuously trains its employees and treats them as the most important asset to better address customer requirements.

With our systems, clients get full visibility from the PO level. Our customer service team and key account managers follow the shipments daily and assist the clients with their import and export consignments

MTS Logistics’ capabilities are highlighted through an engagement with a client who could not get their long-term service provider to move a shipment during the pandemic. The provider kept rolling clients’ shipments in origin. The situation was made worse by below-par customer service, container demurrage, and shifting rates. The experts at MTS logistics provided the client with the option to view and check all their shipments online to track the data and make the right decisions. The client received end-to-end visibility of their shipments, benefitted from spot markets tariffs with various carrier options, and enjoyed improved customer service and communication.

Developing customer-centric logistics is essential, but the process is not easy. MTS Logistics understands this and always works toward improving its facilities. With many more customer success case studies under its belt, MTS is set to expand its portfolio of services for the future.