How Has Contactless Delivery Became Essential in the New Normal?

Logistics Tech Outlook | Tuesday, July 27, 2021

The pandemic of Covid-19 has resulted in a slew of changes in a variety of industries. However, one that is most likely to persist is contactless delivery.

FREMONT, CA: While contactless delivery is not a 'new' concept, the pandemic forced it to become necessary, particularly for grocery stores and food delivery services. It satisfies customers’ needs during lockdowns and ensures that they have access to daily necessities. These two sectors experienced significant order growth as people worldwide continued to stay inside and work from home. This is not unique to food delivery services; other industries are experimenting with new ways to minimize employee-customer contact.

Contactless delivery requirements have created numerous opportunities for businesses to increase their investment in delivery robotics.

Other industries are also increasing their reliance on advanced technology, such as drones, as they seek new ways to combat the corona virus without jeopardizing their revenue.

The following are several critical aspects of contactless delivery that justify its use in the new normal.

Sanitation and safety

Contactless deliveries are designed to ensure that health protocols are followed and that the customer experience is not harmed.

Since government regulations prohibited millions of people from leaving their homes during the lockdown, it was critical for businesses to provide their goods to consumers while maintaining complete safety and hygiene.

From sanitizing facilities, equipment, and delivery vehicles to conducting temperature checks on their delivery employees every few hours, service providers have implemented various measures to ensure the most efficient contactless delivery possible.

Regular training is provided to delivery agents to ensure they adhere to strict protocols that minimize human contact while performing their duties diligently.

Confidence and dependability

As a result of the pandemic's establishment of a new normal, businesses needed to ensure that they provided services to their customers while maintaining their trust and increasing their reliability.

By providing services and contactless deliveries, businesses could foster an environment of trust and reassure customers that the organization places a premium on their safety.

This was accomplished concurrently with redefining marketing strategies, digitizing the payment process, automating work processes such as digital signatures, and understanding customers' needs and preferences during a crisis.


A critical aspect that became apparent during the pandemic and the rise of contactless deliveries was the importance of maintaining constant, transparent communication with customers.

By digitizing their delivery experience and touch points, they could conduct the delivery with ease and efficiency.

The service providers' websites and mobile applications must be capable of facilitating this process. Businesses across industries must meet rising demand, and transparency is critical.

Businesses now communicate with their customers throughout the delivery process, from order preparation to delivery, and also offer them the option of having their orders delivered at a location and time that is convenient for them.

Consistent communication with customers via notifications and emails promotes transparency and builds long-term trust.

Digital payments

Going cashless and promoting digital payments was critical in conjunction with contactless deliveries and has become the system's backbone.

If contactless payments cannot be made digitally, the entire purpose of contactless delivery may be defeated.

Thus, it is critical for contactless deliveries that businesses allow customers to pay digitally for their orders either during the order process or at delivery time.

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