Innovez One Introduces Its Contactless Counter Services Software

By Logistics Tech Outlook | Monday, December 14, 2020

Innovez One will launch its latest Counter Service Digital Platform, a contactless counter services software that will modernize the current time-consuming manual operations at MCP and WCP, increasing competencies and generating noteworthy cost savings. 

FREMONT, CA: Innovez One, a leading provider of port management software for the ports and towage operators, is embarking on a collaboration to automate and digitize Singapore’s last-mile delivery of launch operations at its Marina South Pier (MCP) and West Coast Pier (WCP).

“The launch and implementation of the Counter Service Digital Platform is a significant step in using digital solutions to tackle manual, traditional processes. By automating and digitizing the operations at MCP and WCP, we will be able to unlock tremendous productivity and efficiency gains, enhancing value and reducing the costs of operating the piers,” said David Yeo, group CEO and founder, Innovez One

Innovez One will launch its latest Counter Service Digital Platform, a contactless counter services software that will modernize the current time-consuming manual operations at MCP and WCP, increasing competencies and generating noteworthy cost savings.The project is being led in association with chief maritime companies, including GAC Group, HHH Marine Launch, Bernhard Schulte, DM Sea Logistics (part of DM Group Services), and KanLian Ferry. The trial will first be held in West Coast Pier (WCP) before being further stretched into Marina South Pier (MCP).

“We are delighted to be collaborating on this exciting project to enhance the pier services at the Marina South and Westcoast Piers,” said Henrik Althen, Managing Director, GAC Singapore. “At GAC, we have been quick to appreciate the short and long-term benefits of digitalization. This project is testament to how cutting-edge digital solutions can make an immediate impact on improving productivity, transparency, and drive more efficient, profitable, and better launch services.”

The new platform will encompass several effective innovations, opposing the need for physical counter services and replacing monotonous processes with the digitalization of core services, including loose cargo management and passenger management. It will overhaul passenger management with passengers receiving booking and QR codes on email or applications prior to boarding the launch from the ship or arrival at the terminal. Upon onboarding, the QR code is scanned and registered, and the information is fed directly to the shipping agent and the launch firm. Universal display panels will be used at the piers. These features will provide immediate arrival and departure time information, the estimated time of arrival of the vessel, and the boarding location, allowing more efficient launch services due to clear, up-to-date data regarding passenger journeys.

“The Marina South Pier and West Coast Pier are some of our busiest areas of operation, handling hundreds of transactions a day, and currently requiring repetitive, manual processes. We’re looking forward to working with Innovez One and other partners to overhaul the physical counter service to create a streamlined launch process which will boost operational resilience and productivity,” commented Bernard Lee, Manager, DM Sea Logistics.”

The docks will also host warehouse solutions to safely store loose items or spare parts of cargo for pick up either by the shipping agents or boatmen. This aspect will ensure the grounds of the docks are constantly clear, as well as maintaining the size of cargo that is handled at the piers, assuring the integrity of the cargo and adherence to standards. Besides, the tool will provide an open API for data exchange and transactions with any solutions or systems, warranting interoperability and scalability with new digital novelties.

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