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Supply Chain Management: Achieving New Heights in Service Delivery

By Logistics Tech Outlook | Saturday, December 15, 2018

Supply Chain Management: Achieving New Heights in Service DeliveryIn this digital era, the traditional methods of managing logistics and supply chains are no longer sustainable; businesses should adopt the latest technologies to meet consumers’ expectations. The logistics and supply chains are also going digital and using science to keep pace.

The transportation management system is making its way into the cloud, by shifting toward the web-based platforms where shippers, carriers, third-party logistics providers, and business partners able to access information at any time of the day. It is both accessible and affordable for shippers to avoid transportation-related issues. Based on Gartner’s “10th Annual User Wants and Needs Survey,” 43 percent of companies currently have at least one supply chain management application in the cloud.

The quicker response of the seller influences the customers’ buying behavior better than the retail models of the past. Retailers are working hard to emphasize an always-available shopping experience to consumers which provides seamless interaction across all retail sales channels. The same-day delivery service by Amazon is a game-changer in online shopping.

Presently, the shopping needs for customers online are omnichannel experience and less time-consumption. Retailers are looking for the latest technologies to modernize the traditional shopping experience with supply chain technologies to ascertain the increasing customer demand and offer better delivery experiences. Also, during the situation where disruption arises due to changing weather conditions and natural disasters, the significant impact caused will be an out-of-stock product in the supermarket shelves. Through supply chain solutions, the products sold or purchased can be frequently monitored and registered, allowing the businesses to have real-time data about the availability of the goods or products.

As per a survey on logistics resourcing, over 93 percent of third-party logistics relationships are successful over time. On the other hand, the problems faced due to fleet investment and maintenance, liabilities, and additional investments can be easily minimized. Along with expenses, increased customer service, enhanced visibility with higher performance, and control can be achieved through efficient logistics supply chain management

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