Logistics Tech Outlook

Orca
Why Freight Audit Matters in a Data-Driven Supply Chain

Matt Grossi, Orca | Logistics Tech Outlook | Top Freight Audit and Payment Solutions ProviderMatt Grossi, Partner & Marco Grossi, President and Co-Founder
Rising freight costs, increasingly complex logistics networks, and growing customer expectations have made every transportation decision a business decision today. Organizations have access to more operational data than ever before, yet many still struggle to transform that into actionable insights to reduce cost and improve performance. In an era where artificial intelligence promises to reshape supply chains, one truth remains constant: meaningful innovation begins with reliable data and an unwavering commitment to a bespoke client experience above all else.

That philosophy has guided Orca for more than a decade. The company has remained steadfast in its commitment to freight audit and payment, building deep expertise that helps organizations gain control over transportation spend while improving visibility across supply chain and delivering a client experience built around each organization's unique needs.

“Everything we do at Orca is built around delivering a bespoke client experience — because for us, the client experience and value creation comes above all else.” says Marco Grossi, president and co-founder.

That disciplined, client-first approach has differentiated Orca in the marketplace and earned the company recognition as the Top Freight Audit and Payment Solutions Providers for 2026, validating its ability to combine operational expertise with meaningful innovation.

Clients move to Orca to get the high-touch, high care service that larger competitors with thousands of clients just cannot commit to. Orca is truly a global all-modes provider that stops at nothing to win every single individual user experience over the market. “Not one supply chain is the same as another. And for 10 years, we’ve believed in a customized, clean-data-driven solution for every client. Everyone has their own responsibilities, targets, and KPIs — so the Orca team sits with every user to understand what they need to succeed, then builds an experience custom to each individual.”

Freight Audit as the Foundation for Better Decisions

Unlike providers that spread their focus across multiple revenue streams, Orca has remained freight-audit first. According to Grossi, that specialization allows the company to continually invest in the engineers, supply chain specialists, and technologies that benefit customers. The result is greater operational efficiency, stronger return on investment, and long-term partnerships built on trust and a client experience tailored to each customer's needs.

  • Everything we do at Orca is built around delivering a bespoke client experience — because for us, the client experience and value creation comes above all else.

The company integrates information from enterprise resource planning (ERP) systems, transportation management systems (TMS), warehouse management systems (WMS), purchase orders, manifests, and other operational sources to create a unified view of supply chain activity. By cleansing, connecting, and analyzing data across multiple systems, Orca enables manufacturers and retailers to understand transportation costs at the SKU level throughout a product's lifecycle.

That level of visibility gives organizations the ability to make more informed inventory, sourcing, and landed cost decisions. The company can determine the transportation cost of moving even a single product to individual retail locations, transforming complex logistics data into practical business intelligence that supports everyday decision-making.

Turning AI Into Practical Supply Chain Value

While artificial intelligence continues to dominate conversations across the logistics industry, Orca approaches AI with a practical, client-first mindset, ensuring every innovation strengthens rather than complicates the client experience. Rather than treating AI as a standalone solution, the company views it as an extension of a strong data foundation.

Internally, AI improves productivity and streamlines operations by reducing manual processes and lowering operational costs. Externally, it elevates the client experience through intelligent automation, faster access to insights, and service tailored to each customer's needs. AI-powered optical character recognition helps ingest information from bills of lading, proof of delivery documents, purchase orders, and other freight records when electronic data sources are unavailable, improving efficiency and accuracy all while reducing client costs. Machine learning and AI also strengthens anomaly detection, enabling customers to identify irregularities that may impact transportation costs or operational performance.

The next phase of Orca's AI strategy focuses on giving customers even greater access to their own supply chain intelligence. Through an AI-powered supply chain assistant, users will be able to generate reports, locate information, perform analysis, and receive data-driven summaries that support faster, more confident decision-making.

For Grossi, however, AI's greatest value depends on something far more fundamental.

"The future belongs to organizations that build AI on trusted data," he explains. "Without a reliable data layer, even the most advanced AI strategy cannot deliver meaningful results."

That belief continues to shape Orca's long-term vision. As enterprise and mid-market organizations accelerate their digital transformation initiatives, the company remains focused on helping customers integrate complex systems, establish reliable transportation data, and build AI strategies grounded in operational accuracy. While Orca expects to continue doubling the size of its business every two years and expanding its global presence, its direction has remained remarkably consistent.

Technology will continue to evolve, supply chains will continue to grow more complex, and AI will undoubtedly reshape the industry. Through it all, Orca's competitive advantage remains unchanged: combining trusted freight audit expertise, dependable data, and an unwavering commitment to a bespoke client experience to help organizations make smarter decisions and build stronger supply chains for the future.

Deep Dive

Building Freight Payment Confidence through Better Audit Data

Freight bills rarely fail in one dramatic place. The waste hides in accessorial charges, mismatched rate tables, duplicate records and late document trails that force finance and logistics teams to argue from partial evidence. For enterprises moving parcel, truckload, ocean, air and warehouse-related freight, the buying decision is no longer about finding a processor that can approve invoices. It is about whether the provider can turn messy transportation spend into defensible numbers before leakage becomes normalized. Invoice accuracy is only the visible layer. Rate changes, fuel tables, weight breaks and accessorial rules can all be correct in isolation while still creating payment noise when the audit trail cannot connect the charge to the shipment record. A freight audit and payment partner must capture invoices, bills of lading, proof-of-delivery records and shipment references across carrier feeds and business systems, then normalize the fields that determine payment exposure. That work becomes harder when freight records sit across ERPs, TMS platforms, WMSs, purchase orders and warehouse movements. A buyer should care less about dashboard polish than the data path underneath it, because poor inputs leave accruals and charge validation open to dispute. “The buying decision is no longer about finding a processor that can approve invoices. It is about whether the provider can turn messy transportation spend into defensible numbers before leakage becomes normalized.” The harder measure is audit depth across modes and charge types. Parcel surcharges, LTL reclasses, detention, demurrage, accessorial fees and premium air service checks each create different failure patterns. Generic exception queues tend to miss the network-specific patterns that matter most to manufacturers and retailers, especially when teams need landed cost or cost-to-SKU intelligence. Freight audit should preserve enough detail to answer where cost accumulates across inbound moves, outbound lanes, final mile delivery and warehouse handling. AI adds useful leverage only when it rests on clean freight data and narrow workflow intent. The market already has plenty of AI language, much of it detached from the work of reading documents, matching charges, finding anomalies and answering transport questions. Buyers should look for automation that reduces manual ingestion, tightens document matching, surfaces pattern changes earlier and gives users an analyst-style route back to the numbers. Service focus belongs in the same test. Enterprise shippers need software depth, freight fluency, customer support and payment discipline without turning every exception into an internal research project. A specialist whose revenue and product attention remain tied to freight audit will often bring more useful pressure to this work than a broad platform where audit becomes one module among many. Orca fits that buying logic because it keeps a freight-audit focus while extending the audit record into supply chain intelligence. Its model centers on electronic data ingestion, AI-assisted OCR when data paths are incomplete, anomaly detection and an agent that can build reports or pull answers from supply chain data. Its ability to integrate ERP, TMS, WMS and order data and produce cost-to-SKU metrics gives manufacturers and retailers a clearer link between freight spend and commercial decisions. For enterprises that want freight audit, payment control, reporting depth and an AI-ready data layer in one focused partnership, Orca is a practical choice. ...Read more
Top Freight Audit and Payment Solutions Provider 2026

Company
Orca

Management
Matt Grossi, Partner & Marco Grossi, President and Co-Founder

Description
Orca is an all-modes global freight audit and payment solutions provider that helps organizations optimize transportation spend through advanced auditing, data intelligence, and supply chain analytics, all delivered through a bespoke client experience tailored to each customer's needs. The company combines freight audit expertise with AI-driven capabilities to improve visibility, reduce costs, enhance operational efficiency, and deliver stronger returns on transportation investments.