Serjoe
Creating Value through Integrated Logistics and Supply Chain Consulting

Serjoe is a third-party logistics provider that offers an innovative solution for the complexities of cross-border trade. The service parts supply chain requires an Importer of Record (IOR) for efficient management of the global supply chain, and the firm provides this service for companies worldwide.

Serjoe is the first-ever application of its kind in Turkey, integrating logistics and supply chain consulting to deliver import and export records. By doing so, the company simplifies the IOR process and streamlines compliance with legal requirements.

The company's services extend beyond import and export records. Serjoe also takes the necessary measures to ensure clients remain fully compliant with regulations. This approach allows businesses to focus on their core competencies while Serjoe handles the complexities of cross-border trade.

Serjoe's comprehensive and innovative approach to logistics consulting and supply chain management has made it the go-to provider for companies worldwide. The company's commitment to delivering top-quality service ensures that clients can trust that their international trade operations are in good hands.

"I founded Serjoe leveraging my extensive knowledge and international experience to enter the trade business. I decided to specialise in all forms of commodity trading and provide Importer and Exporter of Record (EOR) services to global companies," adds Serdar Bilgic, chairman of Serjoe.

Procuring goods from various countries, such as Europe, America, England, Germany, Denmark, and China, is a crucial aspect of business activities of Serjoe. The company primarily focuses on computer equipment and accessories, especially within the enterprise sector, and sells these goods within Turkey.

In addition to its procurement and sales activities, Serjoe provides a valuable service to foreign entities seeking to establish a legal presence in Turkey. Some companies may still need to fully commit to becoming legal entities in Turkey for political or economic reasons. In such cases, Serjoe acts as a trusted intermediary and appoints its legal entity as an Importer of Record (IOR) or Exporter of Record (EOR). This allows Serjoe to manage the clients' shipments under its legal name while transferring product ownership.

Furthermore, Serjoe offers clearance services, whereby the invoice is initially issued under the firm's name.

The company's global network of IOR and EOR partners operates in various regions worldwide, including Europe, East Africa, and North and South America, providing comprehensive support to its clients.

Serjoe's broad range of services includes legal consultancy and assistance with legislation, laws and regulations, and trade information and regulations. When attempting to enter the Turkish market, companies often need to refrain from dealing with the bureaucracy associated with importing all type of commodities and computer parts, as it requires permits and approvals. The process is streamlined with businesses like Serjoe, who handles legal matters and obtains necessary approvals on their behalf. This makes it easier for companies to establish a presence in Turkey without being burdened by administrative requirements.

The firm is also a sales partner for Dell, serving as their direct spare parts distributor in Turkey. It purchases spare parts from Dell and sells them through its website, online channels, or to its distributing partners and end buyers. The firm engages in project businesses, like internet sales, and is evolving to include third-party website sales. In this capacity, Serjoe operates on behalf of these websites to ensure smooth and efficient operations.

I founded Serjoe leveraging my extensive knowledge and international experience to enter the trade business. I decided to specialise in all forms of commodity trading and provide Importer and Exporter of Record (IOR-EOR) services to global companies

To demonstrate Serjoe's competencies is a case study that involves a Turkish-based company that operates a website in Dubai without local partners to manage its operations in the EU. Serjoe takes legal action on behalf of this organisation and serves as the export of record in Turkey, while its partners in Dubai act as the import of record. The firm handles all aspects of the clearance, storage, and deliveries to buyers for this Dubai-based website. This process involves extensive planning and coordination, and the firm works closely with its partners to ensure a smooth and successful transaction. Serjoe offers similar project-based services (EOR) in other locations, including England, and has evolved its operations to meet the specific needs of its clients in the e-commerce business.

Serjoe has built a strong reputation in Turkey as a global logistics provider since 2007, serving over 6,000 clients. Clients approach Serjoe through referrals; it also receives business from major logistics companies for IOR services.

Serjoe plans to execute two new projects related to the importer business in Turkey. Serjoe is becoming the leading distributor for a global computer spare parts company and becoming a distributor for elevator and escalator spare parts in Turkey.