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Burq is a true technology partner that transforms last-mile delivery from a challenge into a competitive advantage for businesses. Its unified platform connects businesses to hundreds of delivery providers, ensuring a seamless journey from order placement to final delivery. A comprehensive approach elevates Burq beyond a logistics provider to a trusted driver of revenue and customer satisfaction. Built on AI-powered decisioning and automation-first processes, the platform streamlines workflows and provides real-time visibility across every order. It consolidates the management of multiple delivery service providers, contracts, and billing systems into a single interface, removing the complexity of juggling several vendors and tools. This transforms last-mile delivery from a transactional task into a strategic enabler that drives operational efficiency. “We believe that last-mile delivery is about more than simply moving products,” says Salman Habib, co-founder. “It should strengthen trust and build meaningful connections between businesses and their customers.” Burq designs its solutions to adapt to the distinct workflows of each client. Businesses can leverage fully customizable processes, create branded customer experiences and bring their own provider rates to maintain control and flexibility. Startups benefit from quick integrations and instant access to hundreds of delivery providers, eliminating the need to build a delivery network from scratch. No-code tools such as branded tracking links and SMS workflows make it easy to deliver a reliable and branded customer experience from day one. Enterprises gain robust API integrations, store-level controls, and analytics dashboards, all backed by a 99 percent platform uptime guarantee. These capabilities replace rigid, one-size-fits-all systems with the control, flexibility, and visibility businesses need to streamline delivery and adapt to their distinct workflows.
Great logistics starts with service, not software, a principle that defines Complete Shipping Solutions(CSS), one of Canada’s largest third-party logistics (3PL) companies with presence in the United States and operations that extend internationally. Led by a team with over four decades of logistics expertise, it is a service-first company that uses the latest technology to streamline operations and keep customers at the center of every solution. Founded 15 years ago as a complete solution provider, CSS has built a reputation on this philosophy and designed its proprietary platform, SMARTT Shipping. This solution addresses real-world problems, reduces complexity, and supports supply chain demands. Supporting the platform is a team of over 60 logistics professionals across North America who provide services like claims management, invoice, auditing, consolidated billing, track and trace, specialty quoting and strong carrier relationships. Its reach extends beyond the region, delivering seamless international shipping solutions that cover ocean, air, and ground transport. The company’s service-driven approach is matched by a commitment to continuous platform improvement based on customer feedback. The upcoming release of SMARTT Shipping 2.0 exemplifies this commitment, offering more user-friendly features by rolling out in partnership with select customers to ensure usability and training align with real-world workflows.
Freight forwarders often manage procurement, warehousing, shipment documentation and customer reporting across disconnected systems. Worldwide Software Systems built its EASY© systems around that challenge, creating software that supports three logistics functions through PROC-EASY©, PACK-EASY© and DOC-EASY© while allowing information to move across each stage of the shipment cycle. "The EASY systems are the most complete systems on the market for freight forwarders," says Eli Nassar, senior software engineer. The company’s software portfolio is designed to serve procurement teams, export crating operations, warehouses and freight documentation teams either as standalone systems or as a connected platform. PROC-EASY© supports purchasing agents from quotation requests through final customer quotes and purchase orders. PACK-EASY© manages purchase order receiving, warehouse activity, packing, shipping status and customer visibility. DOC-EASY© completes the cycle by helping freight forwarders prepare required shipping documents, including ocean bills of lading, IATA airway bills and certificates of origin. Together, the systems are designed to reduce duplicate data entry and move information from procurement to warehousing to freight documentation in one connected process.
Michael Hanold, Product Development Manager, C.H. Robinson
Aron Scalissi, Vice President of Warehouse Business Development, TA Services
Britain Pavlic, Director, Transportation Technology, enVista
Kelly Picard, CEO, Hackbarth Delivery Service
Joe Mare, CSCP, Director of Logistics, Kem Krest
Audreyanne Snow, Vice President of Operations & Logistics, Parts Town
Natasha Rich, Manager of Supply Chain Operations, OIA GLOBAL
Some of the biggest challenges in the logistics and transportation industry can (ironically) be attributed to supply chain disruptions.
Smart shipping combines digitalization, automation, and sustainability to enhance efficiency, eliminate delays, and make operations compliant with contemporary logistical and environmental expectations.
Transforming Logistics through Innovation and Sustainability
At the same time, supply chain visibility has moved from value-add to necessity. Logistics firms are turning to blockchain for verified chain-of-custody, cloud platforms for centralized coordination and predictive analytics to eliminate bottlenecks before they impact delivery. These technologies are not only improving efficiency—they’re becoming vital for compliance, customer trust and competitive advantage. In a market defined by volatility and rising expectations, staying relevant means embracing automation, data-driven strategy and sustainable execution as core pillars of 3PL success.
Driven by these trends, the global 3PL industry is projected to grow at a CAGR of approximately 10.0 percent from 2025 to 2029.
The magazine features a thought leadership piece by Nate Schaublin, President and Chief Operating Officer, Keller Logistics Group, who highlights rising disruptions driving logistics toward integration and automation. It also features an article from Natasha Rich, Manager, Supply Chain Operations at OIA GLOBAL, who sheds light on the critical role of early, strategic supply chain design in helping startups avoid costly pitfalls and scale successfully.
In this edition featuring Top 3pl Services Provider, Supply Chain Solutions Provider and Freight Audit and Payment Solutions Provider, we hope you find the right partner to meet your organization's needs.
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